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GM Recalls Cadillac XT5 and XT6 Crossovers for Instrument Cluster Software Issue

Cadillac XT5 25 photos
Photo: Cadillac
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The front-biased XT5 and the mechanically similar XT6 have been hit with a recall over instrument cluster software that – under certain conditions – prevents the indicator lights for the turn signals, high beams, and hazard warning flashers from illuminating as required. As per documents published by the NHTSA, the affected vehicles fail to conform with FMVSS 101 for control and displays, as well as FMVSS 108 for lamps, reflective devices, and associated equipment.
The recall condition was brought to GM's attention by an engineer on April 17 via the Speak Up For Safety program. Said program was rolled out by the Detroit-based automaker during the ignition switch blunder of 2014. The engineer observed that the instrument cluster of a newly produced Caddy XT5 turned off unexpectedly.

General Motors started looking into this matter on June 4, with the biggest automaker of the Detroit Big Three identifying 195 field complaints potentially related to the aforementioned concern. The complaints were received between March 3 and June 5, and GM isn't aware of any accidents associated with this problem. Eventually, the Safety Field Action Decision Authority decided to conduct a recall encompassing 6,746 vehicles.

The affected population includes 2,441 units of the 2023 – 2025 Cadillac XT5 produced between February 23, 2023 and June 13, 2024. As far as the family-sized XT6 is concerned, make that 4,305 units for the 2024 and 2025 model years, with production dates ranging from February 12, 2024 through June 13, 2024. The instrument cluster assemblies of both crossovers are supplied by Robert Bosch LLC of Farmington Hills, Michigan, but it's not clear if the software for said clusters comes courtesy of Robert Bosch of GM.

A plant action was initiated on June 13, containing all potentially affected vehicles. It goes without saying that all of them had their software updated prior to shipping. Dealers have already been informed about this recall, which is known as either N242447940 according to General Motors or 24V-459 according to the NHTSA.

The outgoing Cadillac XT5
Photo: Cadillaac
Owner notification letters will be mailed on or about August 5. Both the XT5 and XT6 are manufactured in Tennessee at the Spring Hill assembly plant, with both underpinned by the front-biased C1XX platform. Their VINs begin with the number 1, and speaking of vehicle identification numbers, owners should run the 17-character serials on the Cadillac brand's website.

General Motors delivered 26,808 units of the XT5 and 19,119 units of the XT6 in the United States last year. Cadillac's best-selling product in this part of the world is the Escalade, which racked up 41,689 deliveries in 2023. The numbers for Q1 2024 put it in first place as well, with Escalade moving 9,135 units compared to 6,275 for the unibody XT5 and 4,606 for the roomier XT6.

From the standpoint of pricing, the $43,895 XT5 slots between the $37,895 XT4 and the $54,000 Optiq. If you're not familiar with the latter nameplate, picture Cadillac's take on the Chevrolet Equinox EV. The $48,795 XT6, meanwhile, falls between the $58,590 Lyriq electric crossover and the $81,895 combustion-engined Escalade.

The new Escalade iQ, on the other hand, carries an estimated MSRP of $130,000 at the moment of writing. Obviously enough, its platform is shared with that of the GMC Hummer EV SUV.
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 Download: Cadillac XT5 and XT6 instrument cluster software recall (PDF)

About the author: Mircea Panait
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After a 1:43 scale model of a Ferrari 250 GTO sparked Mircea's interest for cars when he was a kid, an early internship at Top Gear sealed his career path. He's most interested in muscle cars and American trucks, but he takes a passing interest in quirky kei cars as well.
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