Photo: Cadillac
Cadillac was named today as a 2012 Customer Service Champion at the J.D. Power and Associates Customer Service Roundtable in Orlando, Florida. The evaluation covered some 20 industries in America, and Cadillac stood out among carmakers.
The awards were decided based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2011. The company has only last year overhauled its dealership experience with better environments and training for the dealership personnel
“We’re in the midst of a mission to enhance every interaction a consumer has with Cadillac,” said Kurt McNeil, vice president of Cadillac Sales and Service. “We are strongly committed to customer satisfaction, and appreciate this external confirmation of our efforts.”
“We’re in the midst of a mission to enhance every interaction a consumer has with Cadillac,” said Kurt McNeil, vice president of Cadillac Sales and Service. “We are strongly committed to customer satisfaction, and appreciate this external confirmation of our efforts.”
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